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SHIPPING POLICY

We offer worldwide shipping for all orders placed on MainStreetNeon.com. Orders are typically processed and shipped within ONE (1) business day, excluding Sundays and holidays.  Shipping costs and estimated delivery times will be displayed at the checkout based on the destination and shipping method selected.  We partner with reliable shipping carriers (USPS and UPS) to ensure timely delivery of your purchase.  Once your order is shipped, you will receive a confirmation email with tracking information to track the progress of your shipment.

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days from the date of delivery. To initiate a return, please contact us at 321.945.0123 or info@mainstreetneon.com with your order details and reason for the return. Returned items must be in their original, unused condition and in its original packaging.  Customers are responsible for the return shipping costs unless the return is due to a defect or our error. Once we receive the returned item(s), we will process the refund within 5-7 business days. Refunds will be issued in the original form of payment. Please note that custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.

We strive to provide excellent customer service, and if you have any further questions or concerns regarding our shipping and return policy, please don't hesitate to reach out at 321.945.0123 or info@mainstreetneon.com.

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