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FAQ

  • What is a neon sign?
    A neon sign is a type of illuminated display that uses electrified, luminous tubes to create a glowing effect.
  • How are neon signs made?
    Neon signs are made by bending glass tubes into specific shapes, filling them with gas, and passing an electrical current through the gas to create a glowing effect. The varying colors of a sign are determined by the type of glass used and what noble gas the glass tube is filled with.
  • What types of neon signs do you offer?
    We offer a wide range of custom neon signs, including business signs, event displays, home decor, and more.
  • Can I design my own neon sign?
    OF course! We offer a custom design service that allows you to create a unique and personalized neon sign.
  • How long does it take to create a custom neon sign?
    Our turnaround time for handmade neon signs is typically 3-5 weeks, depending on the complexity of the design. We also offer a variety of in-stock neon signs that ship within 5 business days from date of order.
  • Are neon signs energy efficient?
    Yes, neon signs are actually quite energy efficient and use less electricity than most other types of illuminated displays.
  • How long do neon signs last?
    With proper care and maintenance, neon signs can last for many years. Our signs also come with a one (1) year warranty of the power supply. Due to the nature of glass, we cannot warranty against damage or accidental breakage. If a glass tube does break, we can offer a replacement glass tube at a reduced cost in order to repair your sign to full working order.
  • Can neon signs be used outdoors?
    Yes, neon signs can be used outdoors, but they require additional weatherproofing and special materials to ensure their longevity. Most of our creations utilize delicate finishes that may not be suitable for outdoors. Those same creations may be available for modification to suit an outdoor installation. It won't hurt to ask!
  • Do you offer shipping?
    Yes, we offer shipping to locations across the United States.
  • What is your return policy?
    We accept returns on unused and undamaged neon signs within 30 days of purchase. *A custom design is sold as-is, and not able to be returned or exchanged. Please contact us for more information.
  • Why should I choose a neon sign over other types of displays?
    Neon signs offer a unique and eye-catching display that can help your message stand out. They also have a timeless appeal and can create a memorable experience for family and friends.
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